Last Updated: July 19, 2026

This Shipping Policy explains how VIVID CREATIVE LIMITED, operating the AmazingBlock online store at https://amazingblocktoys.com, processes, ships, and delivers customer orders.

1. Order Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

Processing time is separate from shipping transit time. Processing may take longer during peak shopping periods, public holidays, product launches, fraud review, or unusually high order volume.

2. Shipping Destinations

We currently ship to the United States and to selected international destinations shown at checkout.

Available destinations may vary by product availability, warehouse location, carrier service, and checkout options. If a country or region cannot be selected at checkout, we are currently unable to ship that order to the location.

3. Estimated Delivery Time

Typical transit time after dispatch is approximately 8-18 business days. When combined with normal processing, total delivery is commonly estimated at approximately 9-21 business days.

The product page or checkout may show a more specific estimate for the selected destination. All delivery times are estimates only and are not guaranteed unless expressly stated at checkout.

International delivery may be affected by customs clearance, destination, carrier capacity, local delivery conditions, weather, and public holidays.

4. Shipping Rates

Shipping rates are calculated and displayed at checkout before payment. Rates may vary based on destination, product weight and dimensions, shipping method, warehouse location, and carrier costs.

AmazingBlock does not currently offer a general free-shipping program. If a limited free-shipping promotion is offered, the applicable destinations, dates, thresholds, and exclusions will be clearly stated on the website or at checkout.

5. Order Tracking

After an order ships, we will send a shipping confirmation email with available tracking information. Tracking may take 24-72 hours to update after the carrier receives the package.

If tracking has not updated after that period, contact support@amazingblocktoys.com with the order number.

6. Shipping Carriers

We use international logistics providers and local delivery carriers. The final carrier may vary by destination, package type, warehouse, and service availability. We do not guarantee a particular carrier unless that option is expressly offered at checkout.

7. Address Accuracy and Changes

Customers must provide a complete and accurate shipping address. This includes the recipient name, street address, apartment or unit number, city, postal code, country, phone number, and any information required for delivery or customs clearance.

If an address error is discovered, contact support@amazingblocktoys.com immediately. We will make reasonable efforts to help, but cannot guarantee a change after an order has been processed, packed, or shipped.

If a package is returned, refused, or cannot be delivered because of inaccurate customer-provided information, refusal, failure to collect the package, or failure to complete customs clearance, any refund may be reduced by original shipping, return shipping, carrier, customs, or handling charges to the extent permitted by law.

8. Delayed Shipments

Delays can occur because of carrier disruption, severe weather, customs inspections, holiday volume, remote destinations, supply-chain interruption, public holidays, or events outside our reasonable control.

If we cannot ship within the timeframe stated at checkout or in this policy, we will follow applicable laws relating to delay notices, revised shipping estimates, cancellation, and refunds. For United States orders, where required, we will provide a revised shipping estimate and the option to cancel for a prompt refund.

9. Customs, Duties, and Taxes

International orders may be subject to import duties, VAT, customs charges, brokerage fees, or other government charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated at checkout.

The customer is responsible for applicable import charges and for providing any information required by local customs authorities. We are not responsible for delays caused by customs inspections, unpaid charges, or import restrictions, except where applicable law provides otherwise.

10. Lost, Stolen, Misdelivered, or Marked-Delivered Packages

Where we select the carrier, risk of loss or damage passes when the customer or a person designated by the customer, other than the carrier, obtains physical possession of the goods, except where applicable law provides otherwise. If the customer independently commissions a carrier that we did not offer, different rules may apply.

If tracking shows delivered but the package cannot be found, check with household members, neighbors, building staff, the mailbox or safe location, and the carrier. Contact us within 7 days of the delivery scan so we can review available tracking and delivery information.

We will make reasonable efforts to assist with a carrier investigation. A delivery scan does not prevent a customer from exercising rights available under applicable consumer law.

11. Damaged Packages

If a package arrives visibly damaged, contact support@amazingblocktoys.com within 7 days of delivery when reasonably possible. Include the order number, clear photos of the outer package, shipping label, product, and damaged parts, plus a description of the problem.

The 7-day notice helps us preserve carrier evidence and does not reduce mandatory rights under applicable law. Damaged products, defective items, wrong items, and missing pieces are handled under the Return & Refund Policy.

12. Multiple Packages

An order may ship in more than one package because of product size, warehouse location, inventory availability, or carrier requirements. Packages may have different tracking numbers and may arrive on different dates.

13. Pre-Order and Backorder Items

If a product is identified as a pre-order or backorder, the estimated dispatch date will be shown on the product page or communicated after purchase. Orders containing in-stock and pre-order items may be shipped together or separately.

If a significant delay occurs, we will provide updated information and, where required by law, cancellation or refund options.

14. Force Majeure

To the extent permitted by law, we are not responsible for delay or failure caused by events outside our reasonable control, including natural disaster, severe weather, transportation interruption, customs action, labor dispute, pandemic, government action, supply-chain interruption, internet outage, or carrier system failure.

15. Changes to This Policy

We may update this Shipping Policy from time to time. The current version will be posted on the website with a revised Last Updated date. Changes do not reduce rights already acquired under an existing order or mandatory law.

16. Contact Us

Customer support: support@amazingblocktoys.com

General information: info@amazingblocktoys.com

Website: https://amazingblocktoys.com

Operator: VIVID CREATIVE LIMITED

Business address: Room 1533, 11th Floor, Meikang Industrial Building, 160 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong