Last Updated: July 19, 2026

This Return & Refund Policy applies to products purchased directly from the AmazingBlock online store at https://amazingblocktoys.com. It provides a voluntary return policy in addition to mandatory rights available under applicable consumer law.

1. 30-Day Voluntary Return Window

A customer may request a change-of-mind return within 30 days after delivery. To qualify under this voluntary policy, the product must be unused, unassembled, complete, in its original condition and packaging, and accompanied by the order number or other proof of purchase.

Opening the outer shipping carton solely to inspect the delivery does not by itself make a product ineligible. Opening sealed parts bags, mixing pieces, applying stickers, beginning assembly, or using electronic components generally makes a product ineligible for a change-of-mind return, except where mandatory law or a verified defect provides otherwise.

2. Non-Returnable Items

• Opened, used, or assembled building block sets for change-of-mind reasons.

• Items damaged through misuse, improper assembly, excessive force, unauthorized modification, unsuitable power supply, or normal wear.

• Items with pieces, manuals, accessories, or packaging missing because of customer handling.

• Clearance or final-sale items where non-returnable status was clearly disclosed and applicable law permits the exclusion.

• Gift cards.

• Products purchased from third-party sellers or unauthorized resellers rather than directly from AmazingBlock.

A non-returnable classification does not exclude rights relating to verified defects, wrong items, missing pieces, non-conformity, or other mandatory legal remedies.

3. Missing-Piece Support

Missing, incorrect, or manufacturing-damaged pieces are handled separately from change-of-mind returns. Submit the request within 30 days after delivery when reasonably possible.

Each eligible set purchased directly from AmazingBlock includes one free replacement-parts request, subject to verification, part availability, supplier support, shipping destination, and the requirements below. If a replacement part is unavailable, we may offer an alternative part, store credit, partial refund, replacement product, or another appropriate remedy.

• Order number.

• Product name and model number.

• Instruction step or page number, where available.

• Part number, color, and quantity, where available.

• Clear photographs of the relevant instruction page, affected area, parts, and packaging when helpful.

• A concise description of the issue.

4. Damaged, Defective, or Wrong Items

If a product arrives damaged, defective, or different from the item ordered, contact support@amazingblocktoys.com within 30 days after delivery when reasonably possible. Include the order number, photographs of the product and packaging, and a clear description of the problem.

Depending on the circumstances and applicable law, we may provide replacement parts, a replacement product, repair support, store credit with the customer's agreement, a partial refund, a full refund, or another appropriate remedy. We may reasonably request photos, video, model details, troubleshooting steps, or return of the item before completing the claim.

5. Starting a Return

Contact support@amazingblocktoys.com before sending any product. Include the order number, product, reason for return, product condition, and requested outcome. Photographs of the product and packaging may be required.

If the return is approved, we will provide the return instructions and return address. Do not send a product to the business registration address or any warehouse without authorization. An unauthorized return may be refused or delayed.

6. Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for direct return shipping costs. Original shipping and optional shipping insurance are not refunded except where required by law.

If a verified wrong, damaged, defective, or non-conforming product is our responsibility, we will cover reasonable return shipping or provide another remedy that does not impose prohibited costs on the customer.

Use a trackable shipping service and retain proof of shipment. We are not responsible for a customer-arranged return that is lost, misdirected, or damaged in transit, except where applicable law provides otherwise.

7. Inspection and Refund Timing

After receiving a return, we inspect it to confirm eligibility, completeness, and condition. If approved, the refund is issued to the original payment method unless the customer agrees otherwise or applicable law requires another method.

We normally initiate an approved refund within 5-10 business days after receiving and inspecting the return. The bank or payment provider may need additional processing time.

Where a statutory withdrawal right applies, we will follow the legally required refund deadline. We may withhold a refund until the goods are received or the customer supplies evidence of return, where permitted by law.

8. Exchanges

Direct exchanges are not guaranteed. For a different model or product, the customer may return an eligible item and place a new order. For verified wrong, damaged, defective, or missing-piece cases, we may provide a replacement instead of a refund where appropriate and lawful.

9. Order Cancellation

A customer may request cancellation before the order is processed or shipped by contacting support@amazingblocktoys.com. Cancellation is not guaranteed after processing, packing, or dispatch. A shipped order is handled under the return process and applicable law.

10. Address Errors, Refused Packages, and Undeliverable Orders

Customers must provide complete and accurate delivery information. If a package is returned, refused, or undeliverable because of customer-provided address errors, refusal, failure to collect, or failure to complete customs clearance, a refund may be reduced by original shipping, return shipping, carrier, customs, or handling charges to the extent permitted by law.

11. Lost, Stolen, Misdelivered, or Marked-Delivered Packages

If a package is marked delivered but cannot be found, check with household members, neighbors, building staff, safe locations, and the carrier, then contact us within 7 days of the delivery scan. We will review available evidence and make reasonable efforts to assist with a carrier investigation.

A delivery scan does not remove mandatory rights where the customer or an authorized recipient did not obtain physical possession of the goods.

12. International Orders

The customer is responsible for duties, VAT, import taxes, customs clearance, brokerage charges, and other destination charges unless checkout expressly states that they are included.

If an international package is refused, abandoned, or returned because charges were unpaid or customs requirements were not completed, any refund may be reduced by shipping, return, customs, carrier, or handling costs where permitted by law.

13. Product Details, Packaging, and Assembly

Colors, packaging, dimensions, mold marks, printed details, and finished appearance may vary slightly because of screen, photography, production, or assembly differences. Minor variation that does not affect normal use may not be a defect.

Original retail packaging, printed instructions, digital instructions, stickers, printed parts, motors, lights, batteries, minifigures, and accessories are included only if stated on the product page. A discrepancy between the delivered product and the express product-page description should be reported to support.

14. Safety

Building block products may contain small parts and are not suitable for children under 3. Some products are intended for ages 14+ or adult collectors. Follow product, assembly, electrical, and age-safety instructions.

15. Regional and Mandatory Consumer Rights

Nothing in this policy limits mandatory consumer rights. If local law provides a longer defect, warranty, cancellation, withdrawal, or refund period, the mandatory rule applies.

For eligible distance purchases by consumers in the European Union or European Economic Area, a statutory 14-day withdrawal right may apply from the date the consumer or an authorized third party receives the goods. The customer may inspect goods as reasonably necessary to establish their nature, characteristics, and function. The customer may be responsible for diminished value caused by handling beyond that necessary inspection.

Where the statutory withdrawal right applies, we refund the product price and the cost of the least expensive standard delivery method offered, but not additional express-delivery cost. The customer normally bears the direct return cost if informed before purchase, unless the return results from our error or applicable law requires otherwise.

To exercise a statutory withdrawal right, send an unequivocal statement to support@amazingblocktoys.com before the deadline. The optional model form below may be used.

16. Contact Us

Returns, refunds, missing pieces, and product support: support@amazingblocktoys.com

General information: info@amazingblocktoys.com

Website: https://amazingblocktoys.com

Operator: VIVID CREATIVE LIMITED

Business address: Room 1533, 11th Floor, Meikang Industrial Building, 160 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Optional Model Withdrawal Form

Use this form only if a statutory withdrawal right applies. A clear email containing the same information is also acceptable.

To: VIVID CREATIVE LIMITED, support@amazingblocktoys.com

I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:

Product(s): ________________________________________________

Order number: ______________________________________________

Ordered on / received on: ___________________________________

Consumer name: _____________________________________________

Consumer address: __________________________________________

Signature (only if submitted on paper): ______________________

Date: ______________________________________________________